To Sell Is Human

To Sell Is Human

by Daniel H. Pink

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Pink argues that everyone is now in sales (non-sales selling) because modern work is largely about persuading, convincing, and influencing others without a traditional quota. He replaces the old ABC of sales (Always Be Closing) with a new ABC of Attunement, Buoyancy, and Clarity, grounded in behavioural science rather than high-pressure closing tactics.

Published:
Pages:
260
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In this collection, To Sell Is Human references 5 other books.

It draws on Influence, Made to Stick and Switch.

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What To Sell Is Human Draws On

5

The books Pink references and why each one mattered to the argument.

Pink explicitly updates Cialdini's contrast principle from Influence and draws on Cialdini's reciprocity and social proof research throughout the Attunement and Clarity sections

Influence

References

Influence

by Robert Cialdini

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Cites the Heath brothers' Made to Stick SUCCESs framework when teaching how to pitch ideas, applying concrete, credible, emotional stories to the new ABCs

Made to Stick

References

Made to Stick

by Chip Heath

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Draws on the Heath brothers' Switch when explaining how to move resistant buyers by shrinking the change and scripting critical moves

Switch

References

Switch

by Chip Heath

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References Thaler and Sunstein's Nudge when arguing that offering people an easy off-ramp often matters more than changing their minds

Nudge

References

Nudge

by Richard Thaler

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Builds directly on Pink's own Drive, applying autonomy, mastery, and purpose to the new landscape of non-sales selling

Drive

References

Drive

by Daniel Pink

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