
Nonviolent Communication: A Language of Life
by Marshall B. Rosenberg
Rosenberg presents a four-step communication model - observation, feeling, need, request - designed to replace judgement and demand with empathy and clarity. He argues that most conflict stems from people mis-identifying needs as strategies, and that honest contact with one's own feelings and universal human needs dissolves the adversarial frame that fuels escalation.
- Published:
- Pages:
- 240















