Delivering Happiness: A Path to Profits, Passion, and Purpose

by Tony Hsieh

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Hsieh chronicles his path from childhood worm farms through selling LinkExchange to Microsoft and building Zappos into a billion-dollar company acquired by Amazon, arguing that culture, core values, and customer happiness, not product or price, are the real moats. He lays out the ten Zappos core values and makes the case that companies optimizing for employee and customer happiness will outlast those optimizing purely for profit.

Published:: 2010
Pages:: 272

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In the Conversation

In this collection, Delivering Happiness: A Path to Profits, Passion, and Purpose references 4 other books.

It draws on Built to Last, Good to Great and High Output Management.

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What This Book Draws On

The books Hsieh references and why each one mattered to the argument.

Echoes Collins's Built to Last on building a company around enduring core values and a BHAG, explicitly citing the visionary-company framework as an influence on Zappos's culture codification

References

Built to Last

by Jim Collins

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Builds on Collins's Good to Great concepts like Level 5 Leadership and the Hedgehog Concept to explain Zappos's focus on service as the single thing they could be best in the world at

References

Good to Great

by Jim Collins

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Draws on Grove's High Output Management for operational rigor, crediting Intel-style management principles for Zappos's approach to metrics and OKR-like planning

References

High Output Management

by Andrew Grove

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Engages Pink's Drive on autonomy, mastery, and purpose as the drivers of Zappos's famously engaged workforce and its unusual offer to pay new hires to quit

References

Drive

by Daniel Pink

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What Other Authors Say About It

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Intellectual Lineage

How ideas flow through the citation network. Ancestors are books this title builds on; descendants are books that build on it.

Builds on (2 layers deep)

Directly cites

Built to Last

Good to Great

High Output Management

Drive

2 steps back

The Effective Executive

Man's Search for Meaning

Flow

Mindset

Unexpected Connections

Books from completely different categories that share citation overlap with this one. These are the reads you would not find by browsing a single shelf.

Mindset

Carol Dweck

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