Former FBI Negotiator and Author
Chris Voss is an American businessman and former FBI hostage negotiator who served as the bureau's chief international kidnapping negotiator. His bestselling book Never Split the Difference draws on his 24 years of field experience to teach practical negotiation techniques.
by Chris Voss
Voss, a former FBI hostage negotiator, argues that negotiation is fundamentally about emotional intelligence, not logic. Tactical empathy, calibrated questions, and labeling emotions are more powerful than rational arguments.
The books Chris Voss references, cites, and recommends most frequently.
by Daniel Kahneman
Kahneman reveals that our minds run on two systems: fast intuition and slow deliberation. Most errors in judgement come from trusting System 1 when the situation demands System 2's careful analysis.
by Daniel Goleman
Goleman argues that EQ matters more than IQ for success. Self-awareness, empathy, and emotional regulation are skills that can be developed and that predict real-world outcomes.
Who Chris draws from, and who draws from Chris — aggregated across every book in this collection. Counts show the number of citation links, not the depth of each one.